发明名称 |
Context sensitive transfer with active listening and active alerts |
摘要 |
A communication system and method are configured to perform context sensitive transfers of a communication session. In one embodiment of the invention, a communication session between a calling party and a receiving party in which the communication session includes a dialog between the calling party and the receiving party is transferred from the receiving party to a third party where the dialog continues between the calling party and the third party. In another embodiment of the invention, an automated application intercepts messages of a communication session, processes the messages, and responds to what was processed in real-time while the communication session between a calling party and a receiving party continues. In a further embodiment of the invention, a communication system sends an event notification to interested parties and allows a subsequent communication session to be initiated from the delivered notification.
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申请公布号 |
US2005149630(A1) |
申请公布日期 |
2005.07.07 |
申请号 |
US20040879487 |
申请日期 |
2004.06.28 |
申请人 |
SMOLINSKI BRENT;ARMSTRONG JOHN;LIBBY DEREK |
发明人 |
SMOLINSKI BRENT;ARMSTRONG JOHN;LIBBY DEREK |
分类号 |
G06F15/16;H04L12/58;H04M3/51;H04M7/00;(IPC1-7):G06F15/16 |
主分类号 |
G06F15/16 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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