发明名称 |
Client survey systems and methods using caller identification information |
摘要 |
A system and method is provided that includes an automatic call distribution system adapted to communicate over a network and includes a first software control module and a caller identification information device. The automatic call distribution system is configured to capture the caller identification information associated with an incoming call placed by a client and to route the incoming call and the caller identification information received from the network to a call agent station. The system also provides an interactive voice response system in communication with the automatic call distribution system for administering a survey to a client in communication with the call agent station. The survey is then associated with the client's caller identification information and identification information of the call agent.
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申请公布号 |
US2005147228(A1) |
申请公布日期 |
2005.07.07 |
申请号 |
US20030746804 |
申请日期 |
2003.12.24 |
申请人 |
PERRELLA RONALD J.;KREINER BARRET M. |
发明人 |
PERRELLA RONALD J.;KREINER BARRET M. |
分类号 |
H04M3/00;H04M3/42;H04M3/51;H04M5/00;(IPC1-7):H04M3/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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