发明名称 |
Employing speech recognition and capturing customer speech to improve customer service |
摘要 |
The present invention comprises receiving speech input from two or more speakers, including a first speaker (such as a customer service representative for example); blocking a portion of the speech input that originates from the first speaker; and processing the remaining portion of the speech input with a computer. The blocking and processing are real-time processes, completed during a conversation. One example is a method for de-cluttering speech input for better automatic processing, by removing all but the pertinent words spoken by a customer. Another example is a system for executing methods of the present invention. A third example is a set of instructions on a computer-usable medium, or resident in a computer system, for executing methods of the present invention.
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申请公布号 |
US6915246(B2) |
申请公布日期 |
2005.07.05 |
申请号 |
US20010015290 |
申请日期 |
2001.12.17 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
GUSLER CARL PHILLIP;HAMILTON, II RICK ALLEN;WATERS TIMOTHY MOFFETT |
分类号 |
G10L21/02;(IPC1-7):G06G7/48 |
主分类号 |
G10L21/02 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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