发明名称 |
Communication assistance system and method |
摘要 |
A directory assistance system is provided for providing subscriber information to requesters communicating with the assistance system. A telephone switch receives calls from a plurality of requesters desiring to access the information corresponding to subscribers. A first database stores the information corresponding to each of the subscribers, including their phone numbers. A communications interface for database clean-up receives instructions from the subscribers so as to allow the subscribers to modify their corresponding information in the first database, where the communications interface is coupled to a carrier customer care representative system configured to receive phone calls from the subscribers. A carrier clean-up database is coupled to the customer care representative system and configured to store the modified information received from the subscribers. The communications interface unit further comprises a synchronization technology unit coupled to the clean-up database unit, and is further coupled to the first database, and configured to synchronize the subscriber modifications with data stored in the first database.
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申请公布号 |
US2005136899(A1) |
申请公布日期 |
2005.06.23 |
申请号 |
US20050059119 |
申请日期 |
2005.02.15 |
申请人 |
PINES ROBERT;MARWELL EVAN;BLAKENEY JOHN;BAUMEISTER CHRISTINE |
发明人 |
PINES ROBERT;MARWELL EVAN;BLAKENEY JOHN;BAUMEISTER CHRISTINE |
分类号 |
H04L12/56;H04M3/42;H04M3/493;H04M3/51;(IPC1-7):H04Q7/20 |
主分类号 |
H04L12/56 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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