User-based method and system for evaluating enterprise software services costs

摘要

A user-based method and system ( 190 ) for evaluating enterprise software ( 70 ) costs determines a support level ( 178 ) for the integrated provision ( 130 ) of a plurality of enterprise software support services ( 132 ) by identifying a plurality of usage levels ( 102 ) associated with each of a plurality of enterprise software support applications ( 90 ). The method and system identify a plurality of software services support levels ( 114 ) associated with each of the usage levels ( 102 ). Then, a formulaic relationship ( 124 ) is derived from the plurality of usage levels ( 102 ) and the plurality of software services ( 132 ) for determining a software services support level ( 178 ) for a given usage level ( 148 ) that is appropriate for a subset of said plurality of enterprise software support applications ( 132 ). The ability to dynamically change user levels ( 178 ), complexity variables ( 150 ), database size ( 144 ), and software services ( 132 ) enables dynamical and precise software services business consulting ( 190 ) in providing such services.