| 摘要 |
A system comprises an acoustic coupling product label ( 20 ) for mounting on a product to be serviced. The label ( 20 ) includes a memory ( 23 ) for storing information relating to the product to be serviced, control means ( 29 ) for controlling the flow of data from the label ( 20 ), an activation switch ( 22 ), and an acoustic transducer that emits tones corresponding to said product information. The system further includes a telephone ( 30 ) and a computerized product support system ( 50 ), which collects and interprets the information provided by the label ( 20 ). The control means ( 29 ) is arranged to control the flow of data from the label ( 20 ) to the system ( 50 ) at a rate and time required by the system ( 50 ).
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