发明名称 |
A method of enabling a wireless information device to access customer support services before or when device reaches the top of the queue |
摘要 |
If an end-user of a wireless information device has a support requirement, he opens a data connection from his device to a customer support computer; the data connection remains open whilst the device progresses up a queue of an automated queuing system connected to the customer support computer. A predefined action is initiated that meets the support requirement before the device reaches the top of the queue or when the device reaches the top of the queue.
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申请公布号 |
GB2408428(A) |
申请公布日期 |
2005.05.25 |
申请号 |
GB20040022396 |
申请日期 |
2004.10.08 |
申请人 |
* INTUWAVE LIMITED |
发明人 |
RICHARD * SEWARD;MAGUIRE MICHAEL;HEWITSON JEREMY;HIGHAM MARTIN;HOGG SIMON |
分类号 |
H04L12/56;H04L29/08;H04M3/51;H04M3/523;H04W8/22;(IPC1-7):H04M3/51 |
主分类号 |
H04L12/56 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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