METHOD FOR MAKING A DECISION ACCORDING TO CUSTOMER NEEDS

摘要

A method for suggesting a product from a set of products at a retail point according to customer needs is presented. The method includes the steps of determining a set of consumer needs relating to a product type; creating a set of questions to be answered by a consumer, the set of questions relating to the set of possible consumer needs; determining a grading for the products for each of the possible consumer needs; obtaining from the consumer answers to the set of questions and determining from the answers a weighting of importance of the consumer needs; using the grading a nd the weighting to calculate a score for each product of the set of products and using the scores to differentiate between products such as to suggest to the consumer a product that best satisfies the expressed consumer needs.