发明名称 Service interlink
摘要 A system and method of servicing a machine is disclosed. The machine has a plurality of components manufactured by a plurality of suppliers. At least a first component being manufactured by a first supplier and at least a second component being manufactured by a second supplier. In the method a response to a request from a machine manufacturer or a customer of the machine is made. A problem with at least one of the plurality of components of the machine is accessed. In accessing the problem at least one of a plurality of repositories having information pertinent to the problem and to a configuration of at least one of the plurality of components is accessed. A service related action is contemplated based on at least one of viewing the repository and the assessment of the problem in combination with the information pertaining to at least one of the plurality of components.
申请公布号 US6892936(B2) 申请公布日期 2005.05.17
申请号 US20020147025 申请日期 2002.05.16
申请人 CATERPILLAR, INC 发明人 RIGGERT CHARLES R.;SAUVAGEAU MARK A.;WIERSEMA THEODORE E.
分类号 G06Q10/00;(IPC1-7):G06F17/00 主分类号 G06Q10/00
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