发明名称 |
ELECTRONIC MESSAGE MANAGEMENT SYSTEM |
摘要 |
<p>An electronic message, or e-mail, management system having a digital computer for accepting e-mail messages; a program interface for automatically transferring received electronic messages to a database; a structured database for storing the received electronic messages in a predetermined format; and an interface for allowing a customer service representative, at a remote computer, to access, and respond to, the electronic messages stored at the database.</p> |
申请公布号 |
CA2301664(C) |
申请公布日期 |
2005.04.26 |
申请号 |
CA19982301664 |
申请日期 |
1998.07.21 |
申请人 |
CONVERGYS CUSTOMER MANAGEMENT GROUP INC. |
发明人 |
WILSON, DAVID A.;MUSSON, KAREN L.;WEBER, DOUGLAS C.;BOOTS, JENNIFER M.;STITES, ELIZABETH M. |
分类号 |
G06Q10/10;H04L12/58;(IPC1-7):G06F17/00 |
主分类号 |
G06Q10/10 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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