发明名称 |
Task-based methods, systems and computer program products for evaluating performance of service technicians |
摘要 |
The performance of a service technician who performs multiple service dispatches is evaluated by comparing the service technician's actual times to perform a series of tasks that make up a dispatch, to planned times for the series of tasks. Statistically derived planned times may be assigned to tasks that make up a dispatch, so that an objective work measurement and evaluation may be provided.
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申请公布号 |
US2005086098(A1) |
申请公布日期 |
2005.04.21 |
申请号 |
US20030686416 |
申请日期 |
2003.10.15 |
申请人 |
FULTON DAVID T.;PACE KARENE C.;WALKER MICHAEL R.;GAMBHIR ATUL;ROBBINS JASON S.;CHILDERS DEBORAH A.;BAILEY JAMES A.JR. |
发明人 |
FULTON DAVID T.;PACE KARENE C.;WALKER MICHAEL R.;GAMBHIR ATUL;ROBBINS JASON S.;CHILDERS DEBORAH A.;BAILEY JAMES A.JR. |
分类号 |
G06Q10/00;(IPC1-7):G06F17/60 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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