| 摘要 |
PROBLEM TO BE SOLVED: To provide a method and apparatus for balancing resource loads. SOLUTION: The present invention is directed to assigning work to service locations having the greatest probability of servicing the work within a target time. Because an average wait time is not necessarily equal to a probability of servicing work within a target time, the present invention is useful in meeting service target goals. Because the present invention operates by comparing the probability of a defined set of service locations to one another, absolute probabilities need not be calculated. Instead, relative probabilities may be used in assigning work. COPYRIGHT: (C)2005,JPO&NCIPI
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