System and method of generating trouble tickets to document computer failures

摘要

A data processing system service includes enabling the system to perform diagnostic processing in response to a system failure and enabling the system to perform corrective action during the automated diagnostic processing to attempt to resolve the system failure. The service further includes configuring the system to generate a trouble ticket containing information characterizing the system failure and any attempted corrective action regardless of whether the corrective action was successful in resolving the system failure. The system may be further enabled to forward the trouble ticket to an external database for analysis and to access the external database to determine whether the detected failure has been encountered previously. The system may be partitioned into two partitions including a diagnostic partition. The system boots to the diagnostic partition following a failure or in response to a request from a user.