发明名称 |
Method and apparatus for providing integrated customer care and work-flow management |
摘要 |
A system and method for providing integrated customer care, managing complex data relating to services and presenting information for selection and interaction by end users. The present invention delivers, tracks, presents and manages various aspects of customer care using a customer centric paradigm. An integrated macro-framework is utilized to provide a consistent and efficient single-point of entry GUI tool for accessing and navigating through various displays relating to the processing of data, reports, billing, work-flows, service orders and other aspects of customer care.
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申请公布号 |
US2005081188(A1) |
申请公布日期 |
2005.04.14 |
申请号 |
US20030735470 |
申请日期 |
2003.12.12 |
申请人 |
KUMAR ANAND R.;FRANK MICHAEL A.;SCHANER CONNIE L.;KUNNANZ KELLEY C.;ROBERTS BRENT;FRAME WILLIAM;MOORMAN REX;LOWMAN CHANNON O.;BURKE ERIC |
发明人 |
KUMAR ANAND R.;FRANK MICHAEL A.;SCHANER CONNIE L.;KUNNANZ KELLEY C.;ROBERTS BRENT;FRAME WILLIAM;MOORMAN REX;LOWMAN CHANNON O.;BURKE ERIC |
分类号 |
G06Q30/00;H04M3/22;H04M15/00;(IPC1-7):G06F9/44;G06F15/16 |
主分类号 |
G06Q30/00 |
代理机构 |
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