摘要 |
<p>A method and apparatus for enabling a user of a telecommunications terminal to specify desired characteristics for the recipient of a call in lieu of a contact identifier are disclosed. The illustrative embodiment enables a user to specify one or more of the following criteria for a recipient: (i) a role requirement that specifies a role (e.g., a nurse, a doctor, etc.); (ii) a capability requirement that specifies one or more capabilities (e.g., able to speak Spanish, etc.); (iii) a location requirement (e.g., on the third floor of Building A, etc.); and (iv) a cardinality descriptor for the number of recipients (e.g., one recipient, at least three recipients, etc.). The illustrative embodiment also employs availability data (e.g., a schedule, etc.) and rules to determine whether a particular person is available to receive a call. <IMAGE></p> |
申请人 |
AVAYA TECHNOLOGY CORP. |
发明人 |
SELIGMANN, DOREE DUNCAN;SAMMON, MICHAEL J.;BROTMAN, LYNNE SHAPIRO;KHAN, ANJUM;KLEMM, REINHARD PETER;JOHN, AJITA;BOYER, DAVID GRAY |