发明名称 |
Method and apparatus for providing user support through an intelligent help agent |
摘要 |
A method, apparatus, and computer instructions for providing user support. In response to receiving a request of real-time user support from a user, the request is placed in a service queue for processing. Prior actions taken by the user are identified. Access is selectively provided to an intelligent help agent while the request is in the queue.
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申请公布号 |
US6871322(B2) |
申请公布日期 |
2005.03.22 |
申请号 |
US20010947880 |
申请日期 |
2001.09.06 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
GUSLER CARL PHILLIP;HAMILTON, II RICK ALLEN |
分类号 |
G06F9/44;(IPC1-7):G06F3/00 |
主分类号 |
G06F9/44 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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