| 摘要 |
<p><P>PROBLEM TO BE SOLVED: To realize that a user now inquiring a support center by telephone knows how long to wait and the waiting itself gives a merit to the user. <P>SOLUTION: A support receptor 50 issues a reception number to a support application from a client 32 and reports the reception number together with a guidance of the call connection. A waiting condition controller 52 sets the reception number sent by a telephone call connection and holds the call connection in a queue 54. Until a support client 18 is ready for supporting, it informs the client 32 of the present waiting condition and a waiting time point increasing with the elapse of the waiting time to indicate them. A support starter 56 verifies the support start for the client 32 when the support client 18 is ready for supporting, and, upon receipt of the acknowledgement, connects the held call to the support client 18 by a private line. A support ending unit 58 cumulatively adds and saves the waiting time point when the call connection to the supporter ends. <P>COPYRIGHT: (C)2005,JPO&NCIPI</p> |
