METHODS AND SYSTEMS FOR PROVIDING GUIDANCE USING CASE-BASED REASONING

摘要

Systems and methods of the instant invention may utilize case-based reasoning to provide guidance. Guidance may be provided to a current user of an application in a particular situation based on actions performed by previous users in compatible situations. A repository of sessions reflecting actions performed by previous users may be maintained. In response to a request for guidance, actions performed by the current user prior to requesting guidance may be used to retrieve, from the repository, one or more sessions containing related actions. The retrieved sessions may be evaluated and used to provide guidance to the current user.