| 摘要 |
A mail management method and system are described that tracks correspondence exchanged with external entities such as customers and vendors, through e-mail messages, and the internal users of the system. The e-mail messages are then desirably imported into business software (of various types) and linkages created to such external entities within business software, from the E-mail Clients. In more detail, correspondence in the form of e-mail is automatically imported into business software and Tasks created in accordance with the invention. In the process, a repository of external e-mail correspondence is maintained within the business software. The mail management system in accordance with the invention is efficient, cost-effective and accurate, that would otherwise not be possible manually.
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