发明名称 |
Automatic contact navigation system |
摘要 |
A method and apparatus are provided for guiding a conversation taking place between a client and an agent through a communication system. The method includes the steps of detecting an information content of the conversation, determining a goal of the client from the detected information content and suggesting a conversation topic to the agent to guide the conversation towards the goal of the client.
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申请公布号 |
US2005047394(A1) |
申请公布日期 |
2005.03.03 |
申请号 |
US20030651329 |
申请日期 |
2003.08.28 |
申请人 |
HODSON JEFF;SUMNER ROGER;POWER MARK;BONIFAZI CARLO;SHAMBAUGH CRAIG;MICHELSON MARK;BECKSTROM ROBERT;DEZONNO ANTHONY |
发明人 |
HODSON JEFF;SUMNER ROGER;POWER MARK;BONIFAZI CARLO;SHAMBAUGH CRAIG;MICHELSON MARK;BECKSTROM ROBERT;DEZONNO ANTHONY |
分类号 |
H04M3/51;(IPC1-7):H04L12/28 |
主分类号 |
H04M3/51 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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