发明名称 |
Business method for quality assurance of services |
摘要 |
The quality of information technology services provided by an organization to a customer is assured. Assurance reviews of a first solution are performed and a second solution is defined to correct deficiencies. A third assurance review is performed. Customer commitment to the second solution is obtained. A readiness review, a project management review, and a deliverable readiness review are performed assuring customer need satisfaction.
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申请公布号 |
US2005033620(A1) |
申请公布日期 |
2005.02.10 |
申请号 |
US20040935788 |
申请日期 |
2004.09.08 |
申请人 |
GLOOR RUSSELL FREDERICK;KURLANSKI KATHLEEN MOORE;MILLER MYLA STEELMAN |
发明人 |
GLOOR RUSSELL FREDERICK;KURLANSKI KATHLEEN MOORE;MILLER MYLA STEELMAN |
分类号 |
G06Q10/00;(IPC1-7):G06F17/60 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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