| 摘要 |
<P>PROBLEM TO BE SOLVED: To provide a method, a device and a program for allocating a substitute product capable of enhancing a customers' satisfaction level. <P>SOLUTION: A request for product maintenance including repair is accepted and thereby the substitute product of the same kind is lent to a customer. The substitute product is allocated to the customer selected on the basis of priority determined by repair attributes, customers' attributes, or combinations thereof. The order of acceptance, the level of emergency, or the level of contribution is reflected on the determination of the priority to automatically allocate the substitute product. <P>COPYRIGHT: (C)2005,JPO&NCIPI |
