Device troubleshooting request system, troubleshooting request server, device troubleshooting request program, and device troubleshooting requesting method

摘要

A method is provided that includes selecting a desired person to be requested to carry out troubleshooting from plural requestable persons on the basis of trouble information of a problem that has occurred in a device, notifying a request destination user terminal of the desired person that the problem has occurred, judging whether troubleshooting has been completed or not on the basis of a response from the request destination user terminal, selecting a new desired person to be requested to carry out troubleshooting if troubleshooting has not been completed, and notifying a request destination user terminal of the new desired person that the trouble has occurred.