| 摘要 |
An automated service authorization system for use in a manufacturer or warrantor's computer system to validate and authorize requests for service. The system may respond to service requests by comparing repair request types to parameter data representing terms of either a warranty or a service agreement. If the repair request type matches the parameter data, the system may authorize and manage claims for service. The system may respond to entitlement lookup requests from service firms in a similar manner. Further, the system may provide service firms data regarding installed product bases for select customers, technical data regarding products to be repaired and parts availability data. Further, the system may include an analytic system to review claims data and determine financial viability of select service agreements or warranty policies.
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