Dialing techniques for a contact center

摘要

The present invention includes one or more devices encoded with logic to configure a predictive outbound contact campaign when executed with one or more servers. Such logic is effective to selectively include pre-contact policies, contact analysis policies, and/or post-contact analysis policies, that are each executed on a contact-by-contact basis. Each of these policy types includes one or more conditions that are evaluated to select between at least two different behaviors or actions.