Method and apparatus for validating a transcription

摘要

The method involves receiving a call from a caller to an agent. An audio stream corresponding to a conversation between the agent and the caller is recorded. A speech recognition technology is applied to the recorded audio stream to determine if the words that an agent entered are found in the audio stream. The agent is alerted, if there is a discrepancy between the entered word and the stream, and the enter word is corrected. Independent claims are also included for the following: (a) an apparatus for validating a textual entry of spoken words of a caller; and (b) a method for validating a spoken delivery of a textual script.