| 摘要 |
When a person visiting the store comes to a store clerk, the store clerk has to utter predetermined service keywords, for instance, a keyword meaning "Welcome" used in the store. When a voice recognizing unit 13 recognizes this utterance from a microphone 11, a store PC 31 enables input terminals of a POS terminal 12 according to the result of recognition. Thus, the store clerks are formed to utter keywords and give satisfactory impression to the visitors, thus contributing to service improvement of the store in management of the utterance of predetermined service keywords by store clerks to persons visiting a store.
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