发明名称 |
Agent desktop management system with agent training |
摘要 |
<p>A method and apparatus are provided for maintaining and improving a performance level of an agent performing a plurality of tasks. The method includes the steps of providing a performance threshold for each task of the plurality of tasks, measuring a performance parameter of the agent in completing each of the plurality of tasks and training the agent when the measured performance parameter of the agent in performing a task exceeds the respective performance threshold of the task for each task of the plurality of tasks. <IMAGE></p> |
申请公布号 |
EP1289245(A3) |
申请公布日期 |
2004.12.08 |
申请号 |
EP20020090294 |
申请日期 |
2002.08.19 |
申请人 |
ROCKWELL ELECTRONIC COMMERCE CORPORATION |
发明人 |
EITEL, ROBERT T.;DEZONNO, ANTHONY;HOLLATZ, MICHAEL C. |
分类号 |
G06Q10/06;H04M3/51;H04M3/523;H04M7/00;(IPC1-7):H04M3/51 |
主分类号 |
G06Q10/06 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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