A SYSTEM AND USER INTERFACE SUPPORTING WORKFLOW OPERATION IMPROVEMENT

摘要

A system for use in improving management of a workflow process includes an interface processor, a data processor, and an analyzer. The workflow process includes a sequence of tasks to be performed by one or more individuals. The interface processor receives a message indicating an occurrence of a performance deficiency in a workflow process. The data processor stores records in a repository in response to the received message. The records include data representing current workflow context information and information identifying the performance deficiency. The analyzer analyzes the data in the record identifying the performance deficiency to support improvement of the workflow process.