发明名称 |
Online diagnosing of computer hardware and software |
摘要 |
A method and apparatus for online diagnosis and repair of computer hardware and software are provided. A client application and executable program scripts are downloaded to a computer (108) to be diagnosed. The client application executes the scripts and returns information obtained as a result of executing those scripts to a server (104). The server (104) then applies a rule based analysis to the returned information and provides a disposition to the computer (108) to be diagnosed. The disposition may include information regarding a potential remedy for the detected problems, or may include provisions to automatically effect a repair. In one embodiment, the client computer (108) is directed to the exact universal resource location at which information or a file needed to effect a repair can be found.
|
申请公布号 |
US2004236843(A1) |
申请公布日期 |
2004.11.25 |
申请号 |
US20030450011 |
申请日期 |
2003.11.05 |
申请人 |
WING ROBERT;LAWTON HARVEY |
发明人 |
WING ROBERT;LAWTON HARVEY |
分类号 |
H04L29/06;H04L29/08;(IPC1-7):G06F15/16 |
主分类号 |
H04L29/06 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|