Medical apparatus remote support service method, system, and program

摘要

A medical apparatus (130) transmits a data file to a computer (100) for maintenance. The maintenance computer (100) stores the received file and transmits operation image information fetched from the medical apparatus (13) together with the stored data file to a computer (110) for support. The support computer (110) transmits support information to the maintenance computer (100) in accordance with the received data file and the operation image information. Thus, it is possible to perform correct diagnosis of the medical apparatus.