System for facilitating the ordering and paying of services by means of a communication network

摘要

The service ordering and payment system has a user at a telephone (8) connecting to a service provider (7) and a facilitator (2) to organise payments. The user has a smart card (9) entered by an interface (10) or a self-standing tone generating unit. The user dials a number related to the service provider and can conduct an ordering process with the provider. The provider can issue tones or use a separate channel to advise the facilitator what service is provided and payment required. The facilitator has a voice response unit and issues instructions to the user for accessing his card to arrange payment. The user card can also be re-valued.