| 摘要 |
<P>PROBLEM TO BE SOLVED: To perform an efficient customer service by a person in charge by properly grasping the serving state of the person in charge. <P>SOLUTION: When the visit of a customer 108 is detected by an IC tag 111, a person in charge 113 to respond to the customer 108 is specified based on a person-in-charge table 106 to instruct him/her to the service to the customer 108. When customer service start information from the person 113 is received, the serving state of the person 113 stored in the table 106 is changed from no serving to in-serving, and when the leaving of the customer 108 from a store 101 is detected by the IC tag 111, the serving state of the person 113 stored in the table 106 is changed from in-serving to no serving. <P>COPYRIGHT: (C)2005,JPO&NCIPI |
