Automatic telecommunications service notification

摘要

An automatic notification system for certain telecommunications service applications allows for prompt and efficient "status item" notification messages to be sent to service subscribers without human intervention. A notification system application platform is configured to recognize certain trigger events (such as, for example, the completion of a line test) and retrieve subscriber information from a database regarding a preferred communication channel for receiving status item notification messages. The platform then automatically transmits the proper message to the subscriber (sending an email notification as a default channel) and, if appropriate, waits for a reply message from the subscriber. The "subscriber" may also include a company such as an access provider, which may receive notification regarding access tests formed in the network.