发明名称 |
Queue prioritization based on competitive user input |
摘要 |
A routing system is disclosed for routing communication events. The system comprises at least one data queue for queuing incoming events; at least one interaction mechanism for enabling bi-directional communication with authors of events in queue; and a processor for processing events in queue according to routing rules. In a preferred embodiment authors of the communication events are solicited through the at least one interaction mechanism to make a value contribution in exchange for advancement in the data queue.
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申请公布号 |
US6801520(B2) |
申请公布日期 |
2004.10.05 |
申请号 |
US20020116427 |
申请日期 |
2002.04.03 |
申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
PHILONENKO LAURENT |
分类号 |
H04L29/06;H04M3/48;H04M3/51;H04M3/523;H04M3/53;H04M7/00;H04M7/12;(IPC1-7):H04L12/28 |
主分类号 |
H04L29/06 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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