| 摘要 |
A service ordering system and method, for example for ordering taxis, utilising voice recognition systems. The system uses a database of correlation data correlating a telephone identification number with an address, a caller identification system for identifying the telephone number associated with a caller and a voice prompting unit for prompting a caller with the address registered in the database and for asking the caller about the service required. The voice recognition system identifies the service required from the answers given by the caller. Upon confirmation or identification of the caller a communication unit dispatches a service request. |
