Robotic device management system and method, and information management apparatus

摘要

Robot-related information held at a robot user and data held at a robot manufacturer are used to enhance the user's sense of attachment to the robot. Each terminal device is operable to send information about the robot to a telecommunication line and to receive answer information sent from a server to the robot user via the telecommunication line. The server generates answer information on the basis of robot-related information sent from the personal terminal device and previously stored reference information corresponding to the robot-related information; and sends the answer information to the personal terminal device-via the telecommunication line. The answer information is for example a diagnostic report on the robot.