发明名称 |
Customer service routing system and method |
摘要 |
The present disclosure relates to a customer service routing system and method. The routing system is configured for receiving an incoming service inquiry from a customer, prompting the customer to input a product serial number, receiving the serial number input by the customer, and directing the customer inquiry to a customer service representative based upon the customer response.
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申请公布号 |
US6778659(B2) |
申请公布日期 |
2004.08.17 |
申请号 |
US20010792857 |
申请日期 |
2001.02.23 |
申请人 |
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. |
发明人 |
ANDERSEN MEREDITH J. |
分类号 |
H04M3/60;(IPC1-7):H04M5/00 |
主分类号 |
H04M3/60 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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