发明名称 |
Method and system providing customer product support |
摘要 |
A method and system for providing customer support. Problem-type categories are provided to a user to select from for solving a product support problem. The user is also provided an interface to input a symptom related to the product support problem, in response to receiving the user's category selection. The user is provided a solution based on the symptom received from the user.
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申请公布号 |
US2004153327(A1) |
申请公布日期 |
2004.08.05 |
申请号 |
US20030355551 |
申请日期 |
2003.01.31 |
申请人 |
LIU JANICE;HUBERTY TERESA;TAHIR MARIE;OSHIMA CRAIG |
发明人 |
LIU JANICE;HUBERTY TERESA;TAHIR MARIE;OSHIMA CRAIG |
分类号 |
G06Q30/00;(IPC1-7):G06F17/60 |
主分类号 |
G06Q30/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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