发明名称 |
Customer service automation systems and methods |
摘要 |
The present invention provides systems and methods for automation and enhancement of customer service in vehicle distress situations. A typical process according to the present invention involves the detection of a vehicle distress event. Once a distress event is detected, a response plan is generated based upon at least the detected event. The response plan is then acted upon in an automated fashion to provide an enhanced service experience for the customer.
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申请公布号 |
US2004153356(A1) |
申请公布日期 |
2004.08.05 |
申请号 |
US20030747203 |
申请日期 |
2003.12.30 |
申请人 |
LOCKWOOD ROBERT FARRELL;KERVEN DAVID SCOTT;OMAN GREGORY MAX;PURVINES VERNE EWALD;SMALL DAVID ROBERT;SMITH LAURIE OLDHAM;WHITE MITCHELL FRANKLIN;WRATHER JASON LEONARD |
发明人 |
LOCKWOOD ROBERT FARRELL;KERVEN DAVID SCOTT;OMAN GREGORY MAX;PURVINES VERNE EWALD;SMALL DAVID ROBERT;SMITH LAURIE OLDHAM;WHITE MITCHELL FRANKLIN;WRATHER JASON LEONARD |
分类号 |
G06F7/00;G06F19/00;(IPC1-7):G06F17/60 |
主分类号 |
G06F7/00 |
代理机构 |
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地址 |
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