发明名称 |
Method and apparatus for agent optimization using speech synthesis and recognition |
摘要 |
A system and method of automatic call handling allowing agent optimization in an automatic call distributor using voice recognition and speech synthesis technology. A speech synthesizer takes a script as input and generates speech as output. A prepared script includes speech input for the speech synthesizer. Connect a call with a call contact, speak to the call contact speech generated using the prepared script as input to the speech synthesizer, receive live agent voice input, and recognize agent speech.
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申请公布号 |
US6771746(B2) |
申请公布日期 |
2004.08.03 |
申请号 |
US20020150890 |
申请日期 |
2002.05.16 |
申请人 |
ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES, LLC |
发明人 |
SHAMBAUGH CRAIG;BECK, III JAMES L. |
分类号 |
H04M3/493;H04M3/51;H04M3/523;H04M3/527;(IPC1-7):H04M1/64;H04M3/00 |
主分类号 |
H04M3/493 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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