| 发明名称 |
Method and apparatus for controlling a contact center |
| 摘要 |
A switching apparatus for a contact center is integrated into a legacy contact center including a PBX. The switching capacity of both of the PBX and the switch are utilized efficiently by handing off controller specific desktop agents between the central processor and the PBX.
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| 申请公布号 |
US6766011(B1) |
申请公布日期 |
2004.07.20 |
| 申请号 |
US20000595697 |
申请日期 |
2000.06.16 |
| 申请人 |
CONCERTO SOFTWARE, INC. |
发明人 |
FROMM LAURENCE J. |
| 分类号 |
H04M3/51;(IPC1-7):H04M3/00 |
主分类号 |
H04M3/51 |
| 代理机构 |
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