| 摘要 |
<p><P>PROBLEM TO BE SOLVED: To improve the quality of a sales activity for a customer by providing a process management method in a sales activity executed by a specific enterprise group to the customer, and executing consulting or the like based on the method. <P>SOLUTION: A server device 11 can access a know-how information DB 12 on the sales activity management executed by the enterprise group 30 and a personnel information DB 13 in which personnel information for performing consulting with respect to the sales activity management is registered, and has an input accepting means 11a, an extracting means 11b and a consulting information providing means 11c. The server device 11 accepts the input of a consulting request from the customer 20, and extracts personnel matched with request contents included in the consulting request from the personal information DB 13, and extracts the know-how information corresponding to the extracted personnel information from the extracted personnel information DB 12, and provides the information associated with the consulting contents included in the extracted personnel information and the know-how information to the customer 20. <P>COPYRIGHT: (C)2004,JPO&NCIPI</p> |
