发明名称 |
Telephone-receiving call center system |
摘要 |
A call center system used for receiving incoming calls in accordance with the present information has a plurality of terminals, an incoming-call control apparatus and an exchange. Each of the terminals is accommodated by the exchange and includes a display unit as well as a telephone unit; an audio recording & playback unit for recording voices of a conversation between an operator operating the terminal and a caller making an call in a conversation-voice recording file and for playing back voices from the conversation-voice recording file and a response-information-creating unit for creating a response to an incoming call.
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申请公布号 |
US2004136518(A1) |
申请公布日期 |
2004.07.15 |
申请号 |
US20030746198 |
申请日期 |
2003.12.26 |
申请人 |
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发明人 |
SATO KAZUAKI;KOIKE TAKAYASU;KIIRE HIROYUKI |
分类号 |
H04M3/42;H04M3/51;H04M3/523;H04M3/533;H04Q3/58;(IPC1-7):H04M3/00;H04M5/00 |
主分类号 |
H04M3/42 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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