发明名称 |
System and method of exchanging information via electronic mail |
摘要 |
The present invention provides an electronic communication system and method for conducting business transactions. The present invention requires a customer to access a proprietary e-mail application residing behind one or more firewalls to enable one to one communication with a customer service representative. The electronic mail system of the present invention is equipped with workflow component(s), mainframe system tie-ins, human resource system(s) capable of accessing CRM information, and archiving/storage capabilities to ensure accurate records of all electronic communication. The system further utilizes a series of attractive graphic interfaces to ensure that both the organization and the customer are provided with the requisite information for transacting business via electronic mail.
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申请公布号 |
US2004133810(A1) |
申请公布日期 |
2004.07.08 |
申请号 |
US20030739539 |
申请日期 |
2003.12.18 |
申请人 |
UNITED SERVICES AUTOMOBILE ASSOCIATION |
发明人 |
BRISCHKE HAROLD ALLAN;BESS DWAYNE LAMARR;BARNER ROBERT WILSON;NICKEL MICHAEL CRAIG;GALLAGHER JEFFREY WILLIAM |
分类号 |
G06F11/30;G06Q10/00;(IPC1-7):G06F11/30 |
主分类号 |
G06F11/30 |
代理机构 |
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