Computer implemented automated remote support

摘要

This invention relates to a computer implemented automated remote support in a computing system that utilizes machine learning to provide constantly improving support capability. It comprises a means for parsing input requests, means for automatically executing test cases, a Database for storing data pertaining to behaviour of products and Multiproduct combinations, as well as searching means for searching through the Database for previous occurrences of similar requests. An Expert System utilizing machine learning capabilities generates the final solution and constantly updates the organization of the data in the Database in order to improve the effectiveness of subsequent searches.