Method and system for monitoring, diagnosing, and correcting system problems

摘要

An exemplary embodiment of the invention relates to a method and system for monitoring, diagnosing, and correcting system problems over a computer network. The system comprises a customer system, including: a server executing a plurality of software tools including a problem management tool; a client system in communication with the server via a communications link; a data storage device including a protocols definition database; and a link to a vendor system. The problem management tool includes: a user interface; a service monitor; a service application; and a service installer. The problem management tool facilitates activities conducted by the service monitor, service application, service installer. Activities conducted include monitoring the system operation of the software tools executed on the server, sending error data to the service application; and notifying a system programmer. Activities conducted further include: searching the data storage device for a vendor system related to the error data; searching and the protocol definitions database for protocols associated with the vendor system; structuring the error data according to the protocols; transmitting structured error data to the vendor system for corrective action; receiving a solution from said vendor system; and transmitting the solution to a system programmer at the customer system via the service installer.