发明名称 Computer telephony integration (CTI) complete hospitality contact center
摘要 Methods and systems are disclosed for enabling a dynamic hospitality contact center (DHCC) that leverages the assets of a hospitality center's communications systems including internal telecommunications networks, information systems, data networks, and applications, of public telecommunications networks, of public data networks, and/or of various communications devices to facilitate improved access, sharing, notification, and/or management of incoming calls and associated data.
申请公布号 US2004125940(A1) 申请公布日期 2004.07.01
申请号 US20020335280 申请日期 2002.12.31
申请人 TURCAN DIANE BROWN;WELLONS DAVID L. 发明人 TURCAN DIANE BROWN;WELLONS DAVID L.
分类号 H04M3/51;(IPC1-7):H04M3/00;H04M5/00 主分类号 H04M3/51
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