发明名称 |
Customized interactive voice response menus |
摘要 |
A method for providing customized interactive voice response menus can include monitoring user interactions with an interactive voice response system. Data concerning the user interactions can be stored. A request to initiate an interactive voice response session can be received. The interactive voice response system can determine an identity for a user making the request. The interactive voice response system can generate a customized menu for the user. At least a portion of the customized menu can be based upon the usage data. The customized menu can be presented to the user.
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申请公布号 |
US2004122941(A1) |
申请公布日期 |
2004.06.24 |
申请号 |
US20020326687 |
申请日期 |
2002.12.20 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
CREAMER THOMAS E.;DAVIS BRENT L.;JAISWAL PEEYUSH;MOORE VICTOR S. |
分类号 |
G06F15/173;H04M3/42;H04M3/493;(IPC1-7):G06F15/173 |
主分类号 |
G06F15/173 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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