发明名称 |
Navigation of interactive voice response application using a wireless communications device graphical user interface |
摘要 |
A method and machine readable storage for facilitating communications between a user and an interactive voice response (IVR) application. The method includes the step of configuring to be displayed on a wireless communications device having a graphical user interface (GUI) at least one menu which includes user selectable options correlating to available IVR options. Responsive to a communications link being established between the wireless communications device and the IVR application, the menu is forwarded to the wireless communications device for presentation to the user on the GUI. A user selection is received via the GUI and an IVR operation is performed corresponding to the menu selection.
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申请公布号 |
US2004121814(A1) |
申请公布日期 |
2004.06.24 |
申请号 |
US20020324955 |
申请日期 |
2002.12.20 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
CREAMER THOMAS E.;DAVIS BRENT L.;JAISWAL PEEYUSH;MOORE VICTOR S. |
分类号 |
H04M1/247;H04M1/725;H04M3/493;(IPC1-7):H04M1/00;H04B1/38 |
主分类号 |
H04M1/247 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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